Your 14-day right to cancel

You have the right to cancel your order within 14 days of receiving it, without giving a reason.

If your order contains multiple items delivered separately, the 14-day period begins when you receive the final item.

We normally dispatch orders on the same or next working day. If you contact us before your order has been dispatched, we will try to cancel it before it leaves us. If it has already been dispatched, you can still return it using the process below.

How to cancel or return an order

Complete the form at the bottom of this page or contact us at contact@jazzybadger.com within 14 days of receiving your order. We will email you to confirm that we have received your request and provide the return address and instructions.

After telling us that you wish to cancel, you must send the item back within a further 14 days.

Unless the item is faulty, damaged or materially different from its description, you are responsible for the cost of returning it. We strongly recommend obtaining proof of postage, as the item remains your responsibility until it reaches us.

Submitting the form records your cancellation request. You do not have to use this form and may also contact us by email or another clear written statement.

Condition of returned clothing

Our clothing is pre-owned and may show signs of previous wear. Any significant wear, marks, damage or alterations known to us will be described and, where appropriate, photographed in the product listing.

You may inspect and try on an item as you would in a shop. Please do not wear it for longer than necessary to establish its fit and suitability, wash it, alter it, remove attached tags or expose it to smoke, strong fragrances, pet hair or anything else that may reduce its value.

We may make a reasonable deduction from your refund if the item’s value has been reduced because it has been handled beyond what would normally be permitted in a shop.

Refunds

We will refund:

• The price paid for the returned item; and
• The cost of our least expensive standard delivery option, only where the entire order is cancelled prior to being dispatched.

Your refund will be made using your original payment method unless otherwise agreed. We may wait until we receive the returned item or evidence that you have sent it back. The refund will then be processed without undue delay and no later than 14 days after that point.

Faulty or incorrectly described items

Your cancellation rights are separate from your rights under the Consumer Rights Act 2015.

Pre-owned items must still be as described, of satisfactory quality when their age, price and disclosed condition are considered, and fit for any stated purpose. Normal wear or a fault clearly disclosed before purchase will not normally make an item faulty.

If you believe an item is faulty, damaged in transit, counterfeit or materially different from its listing, please contact us at contact@jazzybadger.com. Do not return it before receiving instructions, as we may need photographs or other information and will arrange or reimburse reasonable return costs where appropriate.