faqs

You can track your order with Royal Mail here using the unique tracking code found in your dispatch notification email.

If you’re out at the time of delivery, you will receive a calling card to reschedule or collect from a Royal Mail sorting office.

You can check the Royal Mail Website to find your local sorting office.

You will be unable to change your delivery address once an order has been made.

If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your nextorder.

All of our standard delivery services are via Royal Mail, who do not deliver on Sundays or Bank Holidays.

If you need an order delivered urgently please get in touch and we can discuss alternative delivery options.

Here at Jazzy Badger we try our best to accurately describe and photograph all of our items, however we understand people can change their mind.

Jazzy Badger will happily accept returns within 14 days of receipt of your order or a Royal Mail delivery attempt. Please use the contact form to notify us and we will provide a return address. We will issue a full refund minus p+p costs once we’ve receive the returned order.

If an item arrives faulty or damaged, Jazzy Badger will offer a full refund and cover any return postage costs.

Jazzy Badger will happily accept returns within 14 days of receipt of your order or a Royal Mail delivery attempt.

Here at Jazzy Badger we try our best to accurately describe and photograph all of our items, however we understand people can change their mind.

Jazzy Badger will happily accept online returns to our shop within 14 days of receipt of your order.

You’ll receive a notification email as soon as we have processed your refund.

In the unlikely event that you haven’t received a refund within 7 days of returning your items please contact us.

We aim to process refunds within 5 working days.

The length of time it takes for the funds to appear in your account will depend on your payment provider. If you have any questions please contact us.

Yes, so long as your order hasn’t already been dispatched. The quickest way to contact us to do this is via Facebook Messenger or an Instagram direct message.

*If we’ve already dispatched your order we will not be possible to cancel your order; however, you can still return the order to us as per our returns policy.

Measuring your chest

Measure around the widest part of your chest, keeping the tape level under your arms and across your back.

It’s also handy to know your armpit to armpit measurement.

Measuring your waist

Measure around the narrowest part of your waistline – usually it’s around your belly button.

Measuring your inside leg

Take the measurement from the very top of your inside leg, down to your ankle.

Do You Know Your Symbols?

 Washable up to 40°C. Usually used for robust fabrics, especially cotton 

 Washable up to 40°C in mild wash conditions. Usually used for synthetics

 Washable up to 40°C in very mild wash conditions. Usually used for machine washable delicates 

Hand wash only

Do not wash 

Do not bleach

Dry Cleaning Guide

May be professionally dry cleaned using tetrachloroethylene – normal process

May be professionally dry cleaned using tetrachloroethylene – mild process.

Do not dry clean

Drying Guide

Tumble dry at low heat setting

Do not tumble dry

Ironing Guide

Hot iron

Warm iron

Cool iron

Do not iron